Last Updated: October 18, 2025

Welcome to TrybePay (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and related services (collectively, the “Services”).

By using TrybePay, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• National ID or passport number
• Bank or payment account details

b. Transaction Information

• Payment amounts
• Currency type
• Sender and recipient details
• Transaction history

c. Device & Technical Information

• IP address
• Browser type and version
• Device model and operating system
• Cookies and usage logs

d. Location Information

• Geolocation data when you use TrybePay’s services to comply with regional payment regulations.

2. How We Use Your Information

We use the data we collect for purposes such as:

• Processing cross-border payments and remittances
• Verifying identity and preventing fraud
• Complying with financial regulations (e.g., KYC, AML)
• Improving our products, features, and user experience
• Providing customer support
• Sending service updates, notifications, and promotional content (only with your consent)

3. How We Share Your Information

We do not sell your information. However, we may share your data with:

• Financial institutions and payment partners to complete transactions
• Regulatory authorities to comply with applicable laws
• Service providers (e.g., cloud hosting, verification partners) under strict confidentiality agreements
• Law enforcement agencies when legally required

4. Data Security

We implement industry-standard encryption and security practices to protect your data against unauthorized access, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary for:

• Legal and regulatory compliance
• Account and transaction verification
• Fraud prevention and dispute resolution

Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information
• Restrict or object to data processing
• Withdraw consent at any time
• Request a copy of your data

To exercise any of these rights, contact us at privacy@trybepay.com.

7. Cookies and Tracking

TrybePay uses cookies to enhance functionality and analyze usage patterns. You can manage cookie preferences through your browser settings, but some features may not function properly if cookies are disabled.

8. International Data Transfers

As a cross-border payment platform, your data may be processed in multiple countries. We ensure all transfers comply with applicable data protection laws and use adequate safeguards to protect your information.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we’ll notify you via email or through our platform before the new terms take effect.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

TrybePay Privacy Office
Email: privacy@flowwithtrybe.com
Website: www.flowwithtrybe.com
Address: Lagos, Nigeria